Finnfund is a Finnish development financier and impact investor. We build a sustainable future and generate lasting impact by investing in businesses that solve global development challenges. We invest 200–250 million euros in 20–30 companies in developing countries each year. Our focus sectors include renewable energy, sustainable forestry, sustainable agriculture, financial institutions, and digital infrastructure and solutions. Today Finnfund’s investments, commitments, and investment decisions total about 1.12 billion euros, half of them in Africa. The company has 100 employees based in Helsinki and Nairobi.

We are strengthening our ICT team in Ruoholahti, Helsinki with a solution- and development-oriented IT services professional. The job is hybrid remote and full-time, with an option to begin working flexibly part-time. We are now looking for an

IT Support Specialist

As the future fourth member of our proactive and highly collaborative ICT team, you will work with us to ensure Finnfund’s employees have the most suitable tools and know-how to manage information and knowledge in an effective and efficient way.

What you will be doing

Although consecutively running end-user services will remain at the core of our everyday work, in the future more emphasis will be directed towards developing our technical tools and processes. Your main responsibilities include

Solving hardware and software-related problems on users’ workstations and mobile devices
Workstation and software installations
IT maintenance
Helping, guiding and advising users with their technical tools and processes
Escalating problems that have occurred to different service providers
Innovating software solutions to increase company-level workflow

Who are we looking for

You are a motivated team player with a hands-on and determined working style and a solution-seeking, helpful attitude. You are more than happy to set foot in the office regularly to remain easily approachable to Finnfund employees and to brainstorm together with your team. You are enthusiastic about functional and user-friendly software and about making sure everyone at Finnfund can do their jobs effectively. You have an interest towards teaching end-users in matters related to software and the IT environment, and are able to communicate fluently in Finnish and English.

Your background may include vocational school or applied sciences university studies in ICT or you may have acquired similar theoretical skills through practical experience. You possess a general knowledge of common IT accessories and mobile devices, the Microsoft Windows operating system, Microsoft domain environments and office tools in addition to basic knowledge of data protection and cyber security.

What’s in it for you?

You will work for a company focusing on impact, profitability and sustainability. Your health and general well-being, work-life balance and job satisfaction are all cared for and invested in by your employer. As examples, we offer comprehensive healthcare services, and support our people’s sports and cultural activities. We have a strong, common vision and we value a team made up of diverse skills, experiences, and abilities.

Your team is informal, non-hierarchical and flexible, but serious about the customer service it provides. In 2022, the ICT team received a 4.85/5 satisfaction rating from Finnfund end-users. Our working model is hybrid remote so you have the possibility to combine office work with working from home.

Feel a genuine desire to provide great customer experience? Let us know by uploading your CV and application in Finnish at the latest on 5 February via this link.

Recruitment Consultant Markus Fabricius from Operaria Headhunting & Recruiting is handling the recruitment process. If you have any questions during or after the application period, you can reach Markus via phone +358 400 603327 or email markus@operaria.fi.

CTO Vesa Jordan is available for job-specific inquiries on 20 January between 12 and 4 pm and 23 January between 9 am and 2 pm at +358 407766214.